Refund policy

Before your place opens

Ask for a full refund any time before your place opens, for any reason. Write to joelcedric237@gmail.com or use the link in your Paddle receipt.

If Tales hasn’t opened for you by January 31, 2027, you are refunded in full automatically. You don’t need to ask.

After your place opens

Within 14 days of your place opening, you can ask for a full refund. After that, you can cancel any time and keep your plan until the end of the period you paid for.

This doesn’t limit any right to withdraw that the law of your country gives you.

How refunds are paid

Refunds go back to the card or account you paid with, through Paddle. Banks usually take 5 to 10 days to show them.